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Contact Details for Council

 

Address:   County Hall, Marine Road, Dún Laoghaire, Co. Dublin

Phone:      +353 (01) 2054700
Facsimile: +353 (01) 2806969
Website:    www.dlrcoco.ie
Email:        corp@dlrcoco.ie

If you are living in the western side of the County you may find it easier to visit our Dundrum Office.

Address: Dundrum Local Office, Dundrum Office Park, Main Street, Dundrum
Phone: +353 (01) 2054700
Facsimile: +353 (01) 2986827
Website: www.dlrcoco.ie
Email: corp@dlrcoco.ie

Customer Charter

The Customer Charter contains information on what you can expect from your dealings with Dún Laoghaire-Rathdown County Council regarding service delivery. We are committed to giving you a quality service by trying to resolve your query at the first point of contact where possible. This means that we will try and answer queries and not transfer you to another area to be dealt with.

Our Commitment to You

To provide a high standard of customer service in an efficient and helpful manner

Treat everyone fairly, impartially and with courtesy

Deal with your enquiry as quickly as possible with due regard to privacy and confidentially

Give you reference numbers for ease of tracking your query

Make it more convenient and efficient for the residents and businesses of DLR to deal with us, by providing more services online

Openness and Impartiality

We undertake to;

          Respond to you in a fair and open manner

          Provide easy-to-understand information

          Keep you informed about the services we deliver

Hold your personal details safely and securely, in line with our data commitments

Value feedback from customers and use it to improve our services

Offer a complaints procedure for customers dissatisfied with the quality of service received

Our Performance

We undertake to

          Monitor and evaluate our performance

Acknowledge all written correspondence and emails within 7 working days of receipt

Answer all telephone calls promptly and courteously

Respond to all Social Media queries promptly and transparently

Ensure our website and social media are kept up to date

 

Our Service through Languages

We will aim to accommodate our customers who wish to conduct their business through Irish, sign language or other languages where possible

Physical Access

We will as far as possible, provide clean, accessible public offices that ensure privacy, comply with occupational and safety standards, and facilitate access for all our customers.

County Hall is open weekdays from 09:00am to 17:00pm (16:30pm  Fridays)

Help Us to Help You By;

          Providing full and accurate information

          Quoting reference numbers where available during correspondence

          Ensuring application forms are returned on time 

Customers' Role

Just as the Customer is entitled to the highest level of customer service, Councillors and members of staff should receive the same levels of respect and courtesy from the Customer.

The following conduct is not acceptable from customers: -

  • Behaviour that is disruptive and interferes with the use and enjoyment of Council facilities.
  • Harassment of staff or members of the public by use of abusive, racist, obscene or threatening language.
  • Use of violence or threat of violence towards staff and/or members of the public.
  • Malicious damage to and/or theft of Council property.
  • The use of alcohol and illicit drugs while using Council facilities.
  • Smoking in Council premises.
  • Leaving personal property unattended at any Council premises.

Freedom of Information - Data Protection

The Data Protection Acts 1998 and 2003

The Data Protection Acts 1988 and 2003 require that Dún Laoghaire-Rathdown County Council is responsible for the fair processing of personal data. The Acts protect the personal privacy and uphold the rights of the individual whilst placing certain responsibilities on those persons processing personal data.

The Acts set out the general principle that individuals should be in a position to control how data relating to them is used. DLRCC must comply with certain standards in handling personal data, and acknowledge that individuals have rights under the Data Protection Act.

How do I access information that DLRCC may have on file about me?

To request access to your details, please send a letter or email to the Communications Office at foi@dlrcoco.ie requesting a copy of this information, clearly marking your request  DATA PROTECTION REQUEST. You should receive these details within 40 days of your request.

In your request you should:
1. Give any details that will help the person to identify you and find your data – for example any previous address or your date of birth and
2. Be clear about which details you are looking for if you only want certain information. This will help the organisation or person respond more quickly

If you would like further information or if you have any general queries in relation to the Data Protection Act and how it may apply to you, or if you would like to refer to specific case studies, please refer to:

The Office of the Data Protection Commissioner, who can be contacted at:

info@dataprotection.ie

Tel: 1890 252 231

Official Complaint Procedure

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