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Contact Details for Council

 

Address:   County Hall, Marine Road, Dún Laoghaire, Co. Dublin

Phone:      +353 (01) 2054700
Facsimile: +353 (01) 2806969
Website:    www.dlrcoco.ie
Email:        corp@dlrcoco.ie

If you are living in the western side of the County you may find it easier to visit our Dundrum Office.

Address: Dundrum Local Office, Dundrum Office Park, Main Street, Dundrum
Phone: +353 (01) 2054700
Facsimile: +353 (01) 2986827
Website: www.dlrcoco.ie
Email: corp@dlrcoco.ie

Most Frequently Used Numbers

Environmental Waste (Bin) Charges - 2054747
Refuse collection - 2054810
Litter Free Phone - 1800 403 503
Water Supply - 2054800
Drains - 2054800
Freedom of Information - 2054734
Higher Education Grants - 2054777
Housing Homeless - 2054828
Housing Application Processing - 2054828
Housing Maintenance - 2054832
Housing Rents - 2054841
Planning Applications - 2054859
Planning Appeals - 2054867
Development Control/Decisions - 2054863
Commencement Notices - 2047957
Traffic/Parking - 2054884

Customer Charter

We will answer telephone enquiries promptly and politely. We will acknowledge messages left on voicemail within 24 hours.

Contact by Letter or email
For letters that require acknowledgement we aim to do so within 7 working days of receipt. We will issue a full reply as soon as possible thereafter. We will give contact names in our communications.

Visitors to our Offices
We will ensure that our public offices comply with occupational health and safety standards. We will enhance our public offices so that they are accessible for persons with disabilities.

Service in Irish
We will aim to accommodate our customers who wish to conduct their business through Irish.

Information
We will aim to provide information that is clear, timely and accurate at all our service locations. We will meet the requirements of people with specific needs where possible.

Choice
We will aim to provide choice, where feasible, in payment methods, location of contact points, opening hours and delivery times.

Consultation and Evaluation
The Council is committed to consulting with its customers and to evaluating its services.

Complaints/Queries
We will deal with complaints/queries openly and fairly.

Our Performance
We will evaluate our performance against the commitments in this Charter. 

CUSTOMERS' ROLE

We welcome your comments and suggestions on this charter and on how we can improve our services in the future. If you would like to comment or make a suggestion please write to the Head of Corporate Services, County Hall, Marine Road, Dún Laoghaire, Co. Dublin or email corp@dlrcoco.ie

Just as the Customer is entitled to the highest level of customer service, Councillors and members of staff should receive the same levels of respect and courtesy from the Customer.

The following conduct is not acceptable from customers: -

  • Behaviour that is disruptive and interferes with the use and enjoyment of Council facilities.
  • Harassment of staff or members of the public by use of abusive, racist, obscene or threatening language.
  • Use of violence or threat of violence towards staff and/or members of the public.
  • Malicious damage to and/or theft of Council property.
  • The use of alcohol and illicit drugs while using Council facilities.
  • Smoking in Council premises.
  • Leaving personal property unattended at any Council premises.

Freedom of Information - Data Protection

The Data Protection Acts 1998 and 2003

The Data Protection Acts 1988 and 2003 require that Dún Laoghaire-Rathdown County Council is responsible for the fair processing of personal data. The Acts protect the personal privacy and uphold the rights of the individual whilst placing certain responsibilities on those persons processing personal data.

The Acts set out the general principle that individuals should be in a position to control how data relating to them is used. DLRCC must comply with certain standards in handling personal data, and acknowledge that individuals have rights under the Data Protection Act.

How do I access information that DLRCC may have on file about me?

To request access to your details, please send a letter or email to the Communications Office at foi@dlrcoco.ie requesting a copy of this information, clearly marking your request  DATA PROTECTION REQUEST. You should receive these details within 40 days of your request.

In your request you should:
1. Give any details that will help the person to identify you and find your data – for example any previous address or your date of birth and
2. Be clear about which details you are looking for if you only want certain information. This will help the organisation or person respond more quickly

If you would like further information or if you have any general queries in relation to the Data Protection Act and how it may apply to you, or if you would like to refer to specific case studies, please refer to:

The Office of the Data Protection Commissioner, who can be contacted at:

info@dataprotection.ie

Tel: 1890 252 231

Official Complaint Procedure

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