Customer Care & Communications

dlr Civic Hub

News Type 
Wednesday, December 6, 2017
dlr County
Intro Text 

New Civic Hub

A central goal of the dlr Corporate Plan 2015-2019 is the delivery of quality customer service and the enhancement of local democracy. To help us to achieve this, May 2018 will see the opening of the dlr Civic Hub.

When complete, the new dlr Civic Hub in County Hall will provide a comprehensive and integrated space, delivering a wide-ranging service to our customers. A team of highly trained customer service staff will be on hand to assist all visitors, complemented by a new generation of customer service systems and new online self-service facilities. There will be a public waiting area incorporating a child friendly space, with meeting rooms and separate, private seating areas to discuss matters in a quiet environment.

Anyone who gets in touch with the Civic Hub by phone, email, in person, website, or social media will have their query recorded by staff, and dealt with there and then where possible. Logging all queries at one point of contact will ensure best use of our staff and financial resources which in turn will improve the service we provide.

The dlr Civic Hub will be a fully accessible, high quality, bright and effective area for our customers to engage with the Council in a new and dynamic way, and we are looking forward to its opening next year.