Yes, recent Government legislation requires us to make some changes to the eligibility criteria for housing support and housing assessment.

The main changes are as follows:

• A new allocations scheme replaces the Scheme of Letting Priorities. This is available on our website. Housing Allocations Scheme 2011 (pdf -68kb)    pdf 123kb             
• To be eligible for Social Housing Support in the Dún Laoghaire-Rathdown County Council area you must either live in the County Council area or have a connection to the area.
• You may apply to one Local Authority only. Please see point 6 below in relation to your choice of areas.
• You must have a legal right to remain in the State on a long term basis.
• You must not own alternative accommodation which could be occupied or sold and the proceeds used to secure other suitable accommodation.
• Your net income must be below the thresholds below;

Two
Adults
Three 
Children

Under the new regulations, you must be eligible and have a need for housing to be considered for an offer of social housing support. 

Social housing support means that you may be eligible for housing in Council owned properties, RAS (Rental Accommodation Scheme) properties, Long Term Leasing properties, Voluntary Housing Association properties etc.

The Council are now obliged to begin the process of reassessing all applicants for Social Housing. The process of reassessment may take some time.

The position of people on the list may change following re-assessment. The eligibility of some people for housing support may also change. While the attached letter details your current position on the Social Housing Support Waiting List, you should note that a full reassessment of your eligibility and need under the new regulations has yet to take place. 

You can be removed from the Social Housing List if you are not eligible under the regulations or if it is established that you do not have a housing need.

You may also be removed if you do not respond to requests for further information required to keep your application active.

You may identify up to three housing areas – however, one must be in the Dún Laoghaire Rathdown area.  Your other two choices could be in the other Dublin Local Authority areas i.e. Dublin City Council, South Dublin County Council and/or Fingal County Council.

If you so decide, your three choices may all lie within the Dún Laoghaire Rathdown County Council area.

You may change your choice of housing area once in any twelve month period.

If you refuse two offers of accommodation in a twelve month period, your position on the Social Housing Support List will be suspended for a period of twelve months.  This period will not count for ‘time waiting’ purposes.

The number of households who were on our social housing list at the end of each year were as follows:

2018 - 4524

2017 - 4,749

2016 - 4,991

2015 - 5,687

2014 - 5,207

Unfortunately this cannot be determined. There is a long list of applicants waiting for social housing support.

If you refuse an offer on a property that you have bid for on our Choice Based Letting system, you will be suspended from bidding for any other property for one year.

If you refuse two offers of housing in a year, your application will be suspended for a year and the suspension period will not count towards your time on the list.

Complaints of anti-social behaviour can be made by contacting the section on Tel: 012054700 ext. 4112 or ext. 4183, or 24hr voicemail -2054807, or in writing to,

Anti-social Section, Housing Department, Dun Laoghaire Rathdown County Council, Marine Rd., Dun Laoghaire, Co. Dublin. 

Should you refuse two offers of housing within a twelve month period your application will be suspended for twelve months. Your application will be re-activated after this period however this suspension will not count as time on the housing list.  You will not be on the Council’s Housing List for the suspension period and will not have access to Choice Based Letting or eligible for any social housing support. Your entitlement to Supplementary Rent Allowance may also be affected .

•  Yes, it is a requirement of your tenancy agreement
• ·It is very important that tenants fill in the household information form correctly each year and supply us with current income details for all members of the household. This enables us to calculate a weekly rent which is accurate based on the income details provided.
• The Council should be immediately notified if there is a change in income details of any of the members of the household during the year. If there is a delay in doing this back dated debits may be applied to your account.

Click for household information form

Council Housing rents are based on a system called ‘differential rents.’ This means that the amount of rent you pay depends on the amount of your total household income. If your income increases then so does the rent and if your income decreases then the weekly rent decreases accordingly. Rent is calculated based on the current Differential Rent Scheme.

The person in receipt of the highest income is the principal earner. All other persons in the household with an income are subsidiary earners. Rent is calculated as follows:- principal earner’s income less €35 multiplied by 16%. Subsidiary earners income is calculated the same way, but is capped at €18 per earner. A €1 rent deduction is applied to all children and students in the household. An additional service charge may also apply, such as boiler maintenance or heating charge.

Please contact Housing Loans Section, on 01 2054836.

We will post a mortgage statement out to you once a year, usually in January/February. However, you can request a statement at any time by contacting us on 01-2047058 or email HousingLoans@dlrcoco.ie

• We operate a differential rent scheme, which means the more a household earns the more rent is charged. Conversely, the less a household earns the less is charged.
• The person in receipt of the highest income is the principal earner. All other persons in the household with an income are subsidiary earners. 
• Rent is calculated as follows: principal earner’s income less €35 multiplied by 16%. Subsidiary earners income is calculated the same way, but is capped at €18 per earner. A €1 rent deduction is applied to all children and students under 23 in the household. An additional service charge may also apply, such as boiler maintenance or a heating charge.

• Yes, it is a requirement of your tenancy agreement
• It is very important that tenants fill in the household information form correctly each year and supply us with current income details for all members of the household. This enables us to calculate a weekly rent which is accurate based on the income details provided.
• The Council should be notified immediately if there is a change in income details of any member of the household during the year. If there is a delay in doing this back dated debits may be applied to your account.

Please see link to “household information form”

You can talk to our dedicated Arrears Support Office by phone 01 2054836 or email housing@dlrcoco.ie or you can contact any member of the Housing Loans Section.

We allow you to rent your affordable property in certain circumstances, for instance should you take up employment abroad. Please contact Housing Loans, DLRCC, County Hall, Marine Road, Dún Laoghaire, Co Dublin. Telephone 01-2047058 or email HousingLoans@dlrcoco.ie for more information.

• It is possible to pay your rent through the Household Budget deduction scheme for those on Social Welfare payments. Deductions may  not exceed  25% of income (contact Housing Rents on 01-2054841 or email rents@dlrcoco.ie  for further details)
• By using a DLR payment card which is accepted in all Post Offices and shops which display the PostPoint sign.
• By using a standing order through your bank- standing order letters are available from Housing Rents, please contact 01-2054841
• By cheque, postal order or bank draft

The Mortgage Arrears Resolution Process (MARP) was introduced to Local Authorities in October 2012 to help borrowers who are In arrears.

Contact our Loans Section on 01-2047058 or email: HousingLoans@dlrcoco.ie 

• Please contact the Housing Rents section on 01-2054841 or email rents@dlrcoco.ie and we can post out a replacement
• You can also call in person at the housing counter (County Hall, Marine Road, Dun Laoghaire), Monday – Friday 10am until 4pm and a replacement card can be issued.
• We also have an office in Dundrum, Rere Bank of Ireland, Main St, Dundrum, opening hours 9.30am-4.30pm

Yes. Every borrower’s case is treated confidentially.

When you bought your affordable home, you got it at a discount to other similar properties on the market. The clawback is based on the percentage discount you got when you bought your affordable home. If you decide to sell your home, we apply this percentage to the price you get for the sale, depending on the current value of the property.  Depending on the value of your property when you sell it, the calculation of the clawback may vary. Please contact Housing Loans, DLRCC, County Hall, Marine Road, Dún Laoghaire, Co Dublin. Telephone 01-2047058 or email HousingLoans@dlrcoco.ie for more information.

• A balance can be given over the phone or via email to the tenant of the property only. Please phone 01 2054841 or email rents@dlrcoco.ie
• Please note that we can only discuss tenancy matters with the named tenant of the property, unless an agreement is in place for a third party to act/speak on the tenant’s behalf
• A statement is issued to tenants every three months. Tenants can check their receipts/payments against this statement. Copies of rent statements can be issued on request.

If you bought a home under our Affordable/Shared Ownership Scheme you may qualify to convert the rented portion of your loan to a full mortgage. Contact our Loans Section on 01-2047058 or email: HousingLoans@dlrcoco.ie 

• Please notify the Housing Department immediately if a member of your household moves out
• Documentary evidence of change of address needs to be provided to remove an occupant from the rent account. Acceptable forms of evidence would include a lease agreement or a utility bill.

If you want to sell your affordable home you need to let us know in writing. Please include details of your estate agent and the asking price. When we receive and approve a copy of the signed sale agreed contract from your solicitor, we will then post a copy of your balance (redemption figures), including clawback figures. Our contact details are as follows: Housing Loans, DLRCC, County Hall, Marine Road, Dunlaoghaire, Co Dublin. Telephone 01-2047058 or email HousingLoans@dlrcoco.ie

• No one can move into a property without notifying and receiving permission from the Housing Department (Allocations). Please be aware that the weekly rent may increase with the addition of an extra person. 

To apply to have your credit/overpayment paid off your outstanding loan balance, you contact us on 01-2047058 or email HosuingLoans@dlrcoco.ie

• Tenants who find themselves in arrears should not ignore the problem
• Arrears should be paid immediately
• If, it is not possible to pay arrears immediately, tenants should contact the rent arrears section as soon as possible by phoning 01-2054841 or via email rents@dlrcoco.ie to discuss a repayment plan.

• If a repayment plan is put in place to pay rent and arrears over a period of time, this agreement must be adhered to.
• Please note that if arrears persist, the Council may be forced to initiate legal proceedings to remove the tenant(s) from the property.

• Some older accounts that use a payment card can pay in the post office or make a payment in shops using the “Post Point” sign
• By standing order through the bank
• Using online banking
• By cheque made payable to Dún Laoghaire-Rathdown County Council

• Tenants who find themselves in arrears should not ignore the problem
• Arrears should be paid immediately
• If it is not possible to pay the arrears immediately tenants should contact the rent arrears section as soon as possible by phoning 01 2054841 or via email rents@dlrcoco.ie to discuss a repayment plan.
•  If a repayment plan is put in place to pay the rent and arrears over a period of time this agreement must be adhered to.
• Please note that if arrears persist the Council may be forced to initiate legal proceedings  to repossess the property.

Your payment should come into your mortgage account on the 1^st day of every month.

For all loan applications gross earnings for a single-person application must not exceed €50,000 and for joint applications combined gross earnings must not exceed €75,000.

You can write to the Housing Loans Section requesting a redemption quotation.  A written quotation will be posted out to you.

The maximum loan term is 25 years.

No one can move into a property without notifying and receiving permission from the Housing Department (Allocations). If anyone is planning to move into a Council property they should contact Housing Allocations on 01 2054828 to obtain a Permission to Reside form. Please be aware that the weekly rent may increase with the addition of an extra person and this additional rent will be back-dated to when the person moved in.

You can ring any member of the Housing Revenue Loans section on 01 2054836.

Loans will not exceed 97% of the cost of the dwelling or the market value, whichever is less (excluding all grants) and subject to a maximum of €200,000. Mortgage repayments shall not exceed 35% of an applicant's net pay.

• Please notify the Housing Department immediately if a member of your household moves out
• Documentary evidence of change of address (e.g. lease agreement, utility bill etc.) must be provided to remove an occupant from the rent account 

You can ring any member of the Housing Revenue Loans section on 01 2054836.

•  A balance can be given over the phone or via email to the tenant of the property only. Please phone 01-2054841 or email rents@dlrcoco.ie
•  Please note that we can only discuss tenancy matters with the named tenant of the property, unless an agreement is in place for a third party to act/speak on the tenant’s behalf
• A statement is issued to tenants every three months. Tenants can check their receipts/payments against this statement.

An annual statement is issued every year or you can get a statement showing these details by ringing the Loan Accounts section at 01 2054836.

• Please contact the Housing Rents section on 01 2054841 or email rents@dlrcoco.ie and we can post out a replacement card
• You can also call in person at the housing counter (County Hall, Marine Road, Dun Laoghaire), Monday – Friday 10am until 4pm and a replacement card can be issued.
• We also have an office in Dundrum, Rear Bank of Ireland, Main Street, Dundrum, Dublin 14.
• The opening hours are 9.30am - 4.30pm

Yes, you can make a lump sum payment off your mortgage.  You should send your request in writing together with your payment to the Housing Revenue Loans Section.

• It is possible to pay your rent through the Household Budget deduction scheme for those on Social Welfare payments. Deductions may  not exceed  25% of income (contact Housing Rents on 01 2054841 or email rents@dlrcoco.ie  for further details)
• By using a DLR payment card, which is accepted in all Post Offices and shops which display the PostPoint sign, or online at http://www.mybills.ie/. Please note that when paying online you must enter the 6 digit number on your rent card when asked for a reference.
• By using a standing order through your bank. Standing order letters are available from Housing Rents by contacting 01 2054841
• By cheque, postal order or bank draft

Mortgage Protection Insurance covers the borrower in the case of incapacity up to age 65 and in the case of death up to age 75.  It does not cover redundancy or unemployment.  If you need further information please contact 01 2054836 .

Park House is located at 66 George's Street Upper, Dún Laoghaire, Co. Dublin.

Park House is located at 66 George's Street Upper, Dún Laoghaire, Co. Dublin.

Yes, please see list below.

We take care of certain requests but there are some maintenance areas that are your responsibility.  These are listed in the Tenant's Handbook.

No.

In order for a HAP payment to be paid into a landlords bank account. HAP need to ensure the landlord receiving the payment is in fact the owner of the property being rented.

There are a number of ways to prove ownership of a property. Listed below are the documents we are allowed to accept as proof of ownership any one of the following.

• Title deed or similar legal instrument proving ownership of the property                  
• Current registration letter from the RTB showing the landlords name and the property address. If the house is sub-divided into self-contained flats, each individual flat will need to be registered with the RTB
• Insurance policy/schedule for the property. (Must be current and in date. We can not accept renewal notices)
• Mortgage Statement dated within the last 12 months indicating landlord as the owner of the property and indicating the property being rented is in fact the same property on the mortgage statement.
• Local Property Tax (LPT) statement showing payment, If the house is sub-divided into self-contained flats, LPT must be paid for each individual flat.

Landlords need only provide one of the documents listed above as proof of ownership.

From our experience we have found landlords tend to find the RTB letter or insurance schedule as the easiest to attain

The property size in which HAP will pay rent to your landlord (on your behalf) depends soley on your current housing need.

Example:

If your current housing need is for a one bedroom property. HAP will only pay rent to your landlord if the property you have found is a one bedroom property.

HAP will not pay rent to a landlord of a three bedroom property on your behalf if your current housing need is for a one bedroom property

If you are unsure about your current housing need, you can contact our Allocations Department on 01 2054828

The grant covers some of the cost of the work required, however, the amount of the grant depends on your household income for the previous year. The maximum grants available are as follows:

Annual gross income from the previous tax year is used in assessing the household income in an application. This includes the following:

• All the people living in the home aged 18 years or over (except for those in full-time education or engaged in a SOLAS apprenticeship that are under23 years of age)
• The registered property owner (and their spouse if applicable) except if your home is one of the following:
  • Rented from a landlord with a current tenancy agreement registered with the Residential Tenancies Board in place
  • Provided by an Approved Housing Body
  • A communal residence

Some payments from the Department of Employment Affairs and Social Protection are not considered when working out your household income (see below for further details).

The following payments from the Department of Employment Affairs and Social Protection are not considered in assessing your household income:

• Carer’s Allowance/Benefit
• Carer’s Support Grant
• Child Benefit
• Domiciliary Care Allowance
• Foster Care Grant
• Fuel Allowance
• Household Benefits Package
• Living Alone Allowance
• Working Family Payment

There are also two types of deductions that reduce the amount of household income considered:

• A deduction of €5,000 applies for each member of the household who is under 18 years of age or under 23 years of age and in full time education or engaged in a SOLAS apprenticeship;
• A deduction of €5,000 applies where the person for whom the grant aid is sought is being cared for by a relative on a full-time basis if a relative is caring full-time for the person who the grant is for.

A checklist for the documents to be sent in with your application is available on Page 20 of the Application Form.

Note: Your application will be delayed if the Application Form is not fully completed or documents are missing.

Note: Please do not send original documents as they will not be returned to you. Upon receipt and filing of application, all documents will be shredded.

Ramps, Level Access Showers, Downstairs WC's, Grab Rail and  Stairlifts are the most common works requested. Other works necessary to allow the tenant with a disability to live safely in their home may also be considered.

The only works available under this scheme are re-wiring, re-roofing and the provision of central heating (where none exists).

N.B.  Central Heating – There is no grant available under this scheme for upgrading an existing central heating system.  These grants are available from the Sustainable Energy Authority of Ireland at 1850 927000 or www.seai.ie

The Council will endeavour to decide on each application as soon as possible and will make every effort to issue a provisional approval of a grant within six weeks following receipt of a fully completed and valid application.

Delays in issuing provisional approval can occur due to incomplete applications, incorrect or insufficient documentation being submitted or if major works are being carried out which require evidence of planning permission or a certificate of exemption under the Planning Acts.

Please note that applications which are missing key information will be returned.

Yes, the Council will arrange for an Occupational Therapist to complete an assessment of you in your home once we receive your application.

The maximum grant available is €8,000 or 95% of the approved cost of works tapering to 30% dependant on income levels.

The grant does not cover the VAT cost of the work, in the case of the Housing Adaptation Grant for People with a Disability and the Mobility Aids Grant. VAT can be reclaimed from Revenue after the work has been paid for. Please see https://www.revenue.ie/en/vat/accounting-for-vat/how-to-account-for-value-added-tax/how-do-you-complete-a-vat3-return.aspx for more information.

However, the VAT cost of the work is covered under the Housing Aid for Older People Grant.

Minor alterations such as stairlifts and grab rails can be completed in a few weeks once we have the Occupational Therapists report.

We currently have a large volume of applications waiting for larger works such as bathrooms and ramps. It is not possible to say exactly how long an applicant will be waiting for works to be complete when they apply.

All applications for grant aid under this scheme are means tested and the level of grant is determined as follows, the annual gross income of the registered property owner together with all household members over 18 (or 23 if in full time education) in the previous tax year up to a maximum income of €60,000, (some applicants may qualify for certain income disregards). 

If the grant application is for the sum of €10,000 or over, you will be required to provide evidence of tax clearance from Revenue. Information on how to apply for tax clearance can be found at https://www.revenue.ie/en/starting-a-business/tax-clearance/index.aspx.

Applicants living in privately owned properties can apply for a grant to have works doen under the following schemes:

- Housing Adaptation Grant for People with a Disability

- Mobility Aids Grant

More information can be found here: https://www.dlrcoco.ie/en/housing/apply-grant/adaptation-grants-privately-owned-homes

The works covered include grab rails, access ramps, level access showers, stair-lifts, and other minor works deemed reasonably necessary to make a house more suitable for a person with mobility problems to live in.

An Occupational Therapist’s report is required to ensure that the works to be carried out are appropriate to the long term circumstances of the applicant. The type of works covered include the fitting of access ramps, downstairs toilet facilities, stair-lifts, level access showers, changes to allow wheelchair access, extensions, and any other works which are deemed reasonably necessary.

If you are unhappy with the decision of the Council, you can appeal the decision in writing within three weeks of the date of the original decision, clearly outlining the reasons and grounds for appeal.  Appeals should be sent to the following address and will be assessed by an official who was not involved with the original assessment:

Private Grants Section - Housing Department

Dún Laoghaire-Rathdown County Council

County Hall

Marine Road

Dún Laoghaire

Co. Dublin

Every effort will be made to notify you of the decision on your appeal within six weeks of receipt of the appeal.

The maximum grant available is €6,000 or 100% of the approved nett cost of proposed works.

Grant allocation is calculated on the approved nett cost of the proposed works. The maximum grant available under this scheme is €30,000 or 95% (whichever is the lower) tapering to 30% dependant on income levels. The applicant may qualify for a refund of the VAT from the Revenue Commissioners subject to certain conditions once they have paid the contractor in full.

The income limits differ depending on which grant you are applying for. If your household income from the previous tax year exceeds the below amounts after the applicable disregards and deductions are applied, you will not be considered eligible to receive a grant:

The grant covers some of the cost of the work required, however, the amount of the grant depends on your household income for the previous year. The maximum grants available are as follows:

The grant is means tested and the level of grant is determined by taking account of the annual gross income of the registered property owner together with all household members over 18 (or 23 if in full time education) in the previous tax year.  In order to qualify for a grant under this scheme the gross household income must not exceed €30,000 (some applicants may qualify for certain income disregards).

Annual gross income from the previous tax year is used in assessing the household income in an application. This includes the following:

• All the people living in the home aged 18 years or over (except for those in full-time education or engaged in a SOLAS apprenticeship that are under23 years of age)
• The registered property owner (and their spouse if applicable) except if your home is one of the following:
  • Rented from a landlord with a current tenancy agreement registered with the Residential Tenancies Board in place
  • Provided by an Approved Housing Body
  • A communal residence

Some payments from the Department of Employment Affairs and Social Protection are not considered when working out your household income (see below for further details).

The income limits differ depending on which grant you are applying for. If your household income from the previous tax year exceeds the below amounts after the applicable disregards and deductions are applied, you will not be considered eligible to receive a grant:

The works covered include grab rails, access ramps, level access showers, stair-lifts, and other minor works deemed reasonably necessary to make a house more suitable for a person with mobility problems to live in. 

The following payments from the Department of Employment Affairs and Social Protection are not considered in assessing your household income:

• Carer’s Allowance/Benefit
• Carer’s Support Grant
• Child Benefit
• Domiciliary Care Allowance
• Foster Care Grant
• Fuel Allowance
• Household Benefits Package
• Living Alone Allowance
• Working Family Payment

There are also two types of deductions that reduce the amount of household income considered:

• A deduction of €5,000 applies for each member of the household who is under 18 years of age or under 23 years of age and in full time education or engaged in a SOLAS apprenticeship;
• A deduction of €5,000 applies where the person for whom the grant aid is sought is being cared for by a relative on a full-time basis if a relative is caring full-time for the person who the grant is for.

See below for an example of the works covered by each of the grants:

The maximum grant available is €6,000 or 100% of the approved nett cost of proposed works.  The applicant may qualify for a refund of the VAT from the Revenue Commissioners subject to certain conditions once they have paid the contractor in full.

See below for an example of the works covered by each of the grants:

The Council will endeavour to decide on each application as soon as possible and will make every effort to issue a provisional approval of a grant within six weeks following receipt of a fully completed and valid application.

Delays in issuing provisional approval can occur due to incomplete applications, incorrect or insufficient documentation being submitted or if major works are being carried out which require evidence of planning permission or a certificate of exemption under the Planning Acts.

Please note that applications which are missing key information will be returned.

The grant does not cover the VAT cost of the work, in the case of the Housing Adaptation Grant for People with a Disability and the Mobility Aids Grant. VAT can be reclaimed from Revenue after the work has been paid for. Please see https://www.revenue.ie/en/vat/accounting-for-vat/how-to-account-for-value-added-tax/how-do-you-complete-a-vat3-return.aspx for more information.

However, the VAT cost of the work is covered under the Housing Aid for Older People Grant.

If the grant application is for the sum of €10,000 or over, you will be required to provide evidence of tax clearance from Revenue. Information on how to apply for tax clearance can be found at https://www.revenue.ie/en/starting-a-business/tax-clearance/index.aspx.

If you are unhappy with the decision of the Council, you can appeal the decision in writing within three weeks of the date of the original decision, clearly outlining the reasons and grounds for appeal.  Appeals should be sent to the following address and will be assessed by an official who was not involved with the original assessment:

Private Grants Section - Housing Department

Dún Laoghaire-Rathdown County Council

County Hall

Marine Road

Dún Laoghaire

Co. Dublin

Every effort will be made to notify you of the decision on your appeal within six weeks of receipt of the appeal.

You will need to bring a form of photo identification i.e. passport; driver’s license etc., proof of income and proof of homelessness (i.e: a sworn affidavit, NTQ verified by Threshold, etc.)

The high levels of demand for a limited supply of rented accommodation, which is driving high rates of rent price inflation in some parts of the country, also constitutes a threat to the quality of rented accommodation as tenants may feel obliged to accept substandard dwellings, due to the lack of affordable alternatives. In this context, the role of Housing Authorities have a critical public role and duty in ensuring compliance with the standards for rental accommodation through effective inspections.

The Initial Assessment involves:

• Establishing identity;

• Establishing accommodation history i.e. confirming where you last lived and when, particularly your last permanent address;

• Establishing support & need for temporary emergency accommodation;

• Establishing if you are registered or eligible to register with a local authority for social housing support.

It is Dún Laoghaire-Rathdown County Council’s policy  to provide Traveller Specific Accommodation for the county’s indigenous Travelling Community.  If you wish to apply for Traveller Specific Accommodation, you can contact the Traveller Accommodation unit at 01 2054700 or email travellers@dlrcoco.ie.

Yes.

HAP reciepients have access to other social housing supports offered by local authorities, such as local authority housing.

You should contact the Department of Social Protection’s, Homeless Persons Unit (HPU). The HPU provides payments under the Supplementary Welfare Allowance Scheme and offers advice on your social welfare entitlements. 

• Men – Phone 1800 724 724. For more information see, Homeless Persons Unit Men
• Women and families – Phone 1800 724 724. For more information see, Homeless Persons Unit (Women and Families)
• Not from Ireland (includes Asylum Seekers, Refugees and persons from EU Accession countries) – Phone 01 858 5100 or access the service directly on 77 Upper Gardiner Street, Dublin 1 from 10am- 11.30am, 2pm to 3.30pm.

Tenants of Grouped housing and Halting site bays may contact the Traveller Accommodation Unit at 01 2054838 or email travellers@dlrcoco.ie.  Tenants are advised to consult their Tenant Handbook prior to contacting the Traveller Accommodation Unit.

The tenant is responsible for paying any security deposit a landlord may require. The local authority will not pay the security deposit for you. 

Should you have difficulty in paying the security deposit, you may qualify for an "Exceptional Needs Payment" from The Department of Social Protection at http://www.welfare.ie/en/Pages/Exceptional-Needs-Payments.aspx

The dlr Traveller Interagency Steering Group is set up to co-ordinate services by all agencies that provide services to the Traveller Community. It is representative of manages in Dún Laoghaire-Rathdwon County Council, Housing Service Executive, Garda, Department of Education, Department of Social Protection, VEC and County Development Board.

Persons applying for HAP must be a qualified housing applicant(s) before they can apply. For more information on applying for social housing please click here.

Notify the Traveller Accommodation Unit at 01 2054838 or email travellers@dlrcoco.ie

Dún Laoghaire-Rathdown County Council does not have the remit to remove illegal encampments from private property.  Illegal encampments on private property are a matter for the landowner.

All rent payments to the landlord are made electronically on the last Wednesday of every month.

No. Your property will remain your property and will not be signed over to the Local Authority when you take in a tenant in receipt of the HAP scheme. The agreement between the landlord, tenant and the property will not differ from how the private rental market currently operates. 

The Traveller Accommodation Unit works in conjunction with the Local Traveller Accommodation Consultative Committee representative of County Councillors, Travellers and Traveller Representatives as required under the Housing (Traveller) Accommodation Act 1998. This Committee advise the Council on all matters relating to travellers and in particular their housing needs.

Link to LTACC

https://www.housing.gov.ie/housing/special-housing-needs/traveller-accommodation/dun-laoghaire-rathdown-county-council-local

Link to STAG

https://www.southsidetravellers.org/

HAP recipients move off the councils main Social Housing Waiting list onto the HAP Transfer List, retaining their time built up while on the original list. 

The HAP transfer list runs side by side with the Social Housing Waiting list and will receive a precentage of dwelling allocations provided by the councl.

The above are the contribution amounts Dún Laoghaire Rathdown County Council will pay to the landlord on your behalf. Should the rent your landlord requires exceed these figures, you can add the difference yourself to meet the monthly rent. Please note this is subject to the monthly difference you pay to the landlord added to the monthly rent contribution you pay to Dún Laoghaire Rathdown County Council being less than 30% of your households total monthly net income. Payments in excess of 30% of the households net monthly income will be deemed by Dún Laoghaire Rathdown County Council to be unaffordable to the household.

Should your current circumstances not equate to any of the above, please call us to discuss your situation on 01-2054399

Should you find a private rental property in the jurisdiction of any other Local Authority in Ireland, you can receive a HAP payment for that property through Dún Laoghaire Rathdown County Council. This will only apply should your total annual net income not exceed the income limit set out in that jurisdiction.

If you are unsure what the income limits in any Local Authority are, you can contact that Local Authority directly for clarification.

RAS landlords are required to give 90 days’ notice for a rent review of a RAS property. Landlords can complete the Notice of Rent Review form available on the RTB website http://www.rtb.ie/images/uploads/Comms%20and%20Research/Schedule_1_Notice_of_New_Rent_RTB_Final_July_2021.pdf and submit it to the RAS section at ras@dlrcoco.ie . 

No. The contract will be a private contract between the tenant and the landlord. The HAP tenant is the landlords tenant and not a tenant of Dún Laoghaire Rathdown County Council

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1. Online at https://payments.limerick.ie/hap/
2. By phone with Hap Limerick on 061 556 600
3. Get a Hap Bill Pay Card. HAP Bill Pay Card (issued within 10 days of start day) in any Post Office or any shop displaying the sign to pay your weekly rent. Your local PostPoint shop can be located on www.postpoint.ie.

https://www.dlrcoco.ie/sites/default/files/atoms/files/2020_rent_scheme_0.pdf

The Residential Tenancies Act, 2021, states that rent increases in an RPZ cannot exceed general inflation as recorded by the Harmonised Index of Consumer Price (HICP).
RAS landlords are strongly advised to use the RTB Rent Pressure Zone Calculator to calculate any rent increase due and to ensure that the maximum rent increase allowed is not exceeded.  RAS landlords are still required to give 90 days’ notice for a rent review in a RAS property.

HHAP paperwork and payments are processed by Parkgate Hall. See contact details below:

Phone: 01 222 6955

Email: homelesshap@dublincity.ie

Address: Parkgate Hall, Homeless Hap, 6-9 Conyngham Road, Dublin 8

You may apply to one Local Authority only. If you are applying to us you can choose up to three housing areas in the Dublin region, at least one of which must be in Dún Laoghaire-Rathdown County Council.

Your other two areas may be in Dublin City, South Dublin County or Fingal County. If you opt for an area in any other county, we will forward your information to that local authority. We will manage your application.  You can make changes to your areas of choice once in any twelve-month period by completing Area of Choice Form.

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RAS landlords are required to give 90 days’ notice for a rent review of a RAS property. Landlords can complete the Notice of Rent Review form available on the RTB website http://www.rtb.ie/images/uploads/Comms%20and%20Research/Schedule_1_Notice_of_New_Rent_RTB_Final_July_2021.pdf and submit it to the RAS section at ras@dlrcoco.ie .

If you are already a Homeless HAP tenant and your income has changed, you will need to send proof of your new income (new payslips or confirmation of social welfare payment) and proof of the date that your income changed in order to adjust your differential rent. If you have lost employment or your hours have been reduced, please contact your local Intreo office to avail of a social welfare payment. Once you have proof of your new income please post the documentation to Park Gate Hall, 6-9 Conyngham Road, Dublin 8 or email homelesshap@dublincity.ie.

Unfortunately this cannot be determined.  

• HAP allows recipients to take up full-time employment, while still receiving housing support
• The rent contribution payable by the HAP recipient will be based on the differential rent scheme for their local authority. This scheme links the rent contribution a household must pay to the household income and the ability to pay
• HAP will help to regulate the private rental sector and improve standards of accommodation. Properties will be inspected to make sure that they meet the required standards
• HAP recipients will be able to avail of other social housing supports and options, if they so choose
• Local authorities will be responsible for all housing supports in their area.

In the event of Notice to Quit being served the guidelines are on the RTB website https://www.rtb.ie . They must be issued in writing and according to the time outlined according to length of tenancy. This applies to Landlords and Tenants.

If you are in private rented accommodation and at risk of becoming homeless, you should contact Threshold. Their details are below.

Threshold Dublin Advice Centre, 21 Stoneybatter, Dublin 7. 
Tenancy Protection Service-National Helpline (Mon-Fri 9-9): 1800 454 454. 
Office Opening Hours: Mon - Fri 9.30-5pm 
Email: advice@threshold.ie
For more details see: Threshold- Get Advice

For landlords/agents:

• The landlord or their agent will receive prompt payments directly from the local authority on a monthly basis, subject to the HAP recipient paying the local authority their rent contribution.  All payments will be made electronically; there will be no need for rent collection from tenants who are HAP recipients leading to administrative savings for landlords
• Landlords who rent to tenants in receipt of social housing supports like the housing assistance payment (HAP) may avail of increased tax relief under a new scheme from 1 January 2016.  The new scheme will allow property owners to claim 100 per cent relief on their mortgage interest, as an expense against rental income. Further information is also available from the Revenue Commissioners on www.revenue.ie

The accommodation must be in accordance with the Housing (Standards for Rented Houses) Regulations 2019.

The Health Service Executive (HSE) will help you if you’re under 18 years. If you’re homeless or are at risk of becoming homeless go to your local Area Health Office and a social worker will help you. If that office is closed, for example it’s after 17.00, go to the local Garda Station and they’ll contact the on-duty social worker who will arrange emergency accommodation for you.

• You must either live in the area or have a connection to the area
• You must have a need for housing
• You must have a legal right to remain in Ireland on a long-term basis
• You must not own alternative accommodation which could be occupied or sold and the proceeds used to secure other suitable accommodation
• Your net income must be below the thresholds listed:

If for whatever reason, when HAP apply to your bank account for payment and you have insufficient funds in your account to meet the payment.

Don't panic! HAP will retry in three days to collect the monies from your account. (Do not use your payment card in the Post Office to pay until after HAP try a second time to collect the money from your account)

(Should you use your payments card before the second attempt for payment from your bank account, you may double pay for that week.

To avoid disappointment, please ensure you have sufficient funds in your account to meet your payment. 

If you have a maintenance issue in your property, you must contact your landlord in the first instance. It is the responsibility of the landlord as owner of the property to carry out any repairs to the property. It is the responsibility of the Tenant to maintain the property in a responsible manner and the Landlord should be notified of any issues that may require attention.

You need to contact the Local Authority you are registered with and inform them of the change in your circumstances and get a letter/ email confirming that your application has been adjusted. Send this to Homeless HAP Section, Parkgate Hall, 6-9 Conyngham Road, Dublin 8 or emailhomelesshap@dublincity.ie.

You apply using the RPZ calculator on WWW.RTB.IE   You then post or email the resulting calculations to the RAS section.  A 90 day notice must be given before the new rent takes effect

The Acquisitions section will establish the suitability of the property and the Council's social housing need in that area. All properties must also meet the Council's Acquisitions Cost Guidelines in order to be progressed.

The Council will consider expressions of interest for 1-4 bed properties.

The Council will arrange for an inspection of the property. If we wish to progress this further, the Council will then also arrange for a structural survey and valuation to be carried out on the property.